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isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence"
~person:"Gursoy, Dogan"
~person:"Lynn, Michael"
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Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
4
Konsumentenverhalten
4
Customer satisfaction
3
Kundenzufriedenheit
3
Tipping behaviour
3
Trinkgeld
3
Confidence
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Cruise
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Cruise industry
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Kreuzfahrt
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Tipping policy
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Vertrauen
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Anreiz
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Anthropomorphism
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Artificial intelligence
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Beziehungsmarketing
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Customer service
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Customer trust
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Customer-to-customer interactions
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Dienstleistung
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Dienstleistungsmanagement
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Dienstleistungsmarketing
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Dynamic
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EWOM quality
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Employee-theft
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Experiment
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Functional services
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Gastronomie
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Hedonic services
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Incentive source
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Incentive-driven eWOM
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Incentives
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Interaction experience
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Interest relevance
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Kundenservice
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Künstliche Intelligenz
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Gursoy, Dogan
Lynn, Michael
Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Antony, Jiju
6
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Lu, Lu
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Marimon, Frederic
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Wong, IpKin Anthony
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Cudney, Elizabeth A.
5
Madera, Juan M.
5
Prentice, Catherine
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Qu, Hailin
5
So, Kevin Kam Fung
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Zhang, Tingting
5
Bai, Billy
4
Brewster, Zachary W.
4
Cheng, Ching-Chan
4
Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Mas-Machuca, Marta
4
Pizam, Abraham
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Torres, Edwin N.
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Wang, Xingyu
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Ali, Faizan
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Altinay, Levent
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Bilgihan, Anil
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DiPietro, Robin B.
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Hyun, Sunghyup Sean
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Karatepe, Osman M.
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Kim, Haemi
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Kim, Seongseop
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International journal of hospitality management
Total quality management & business excellence
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Applied economics letters
2
International journal of contemporary hospitality management
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
The journal of socio-economics
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
4
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
5
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
6
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
Saved in:
7
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
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