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isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence"
~subject:"Gastgewerbe"
~subject:"Hospitality industry"
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Search: subject_exact:"Servicequalität"
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Gastgewerbe
Hospitality industry
Dienstleistungsqualität
492
Service quality
492
Customer satisfaction
262
Kundenzufriedenheit
262
Consumer behaviour
215
Konsumentenverhalten
215
Beziehungsmarketing
136
Relationship marketing
136
Hotel industry
134
Hotellerie
134
Gastronomie
107
Restaurant industry
107
Hospital
68
Krankenhaus
68
Quality management
62
Qualitätsmanagement
62
Customer service
59
Kundenservice
59
Emotion
56
Beschwerdemanagement
47
Complaint management
47
Product quality
37
Produktqualität
37
Arbeitsverhalten
33
Arbeitszufriedenheit
33
Job satisfaction
33
Work behaviour
33
Gesundheitsversorgung
32
Health care
32
Satisfaction
32
service quality
30
Tourism employees
29
Tourismusberufe
29
Dienstleistungssektor
25
Service industry
25
USA
25
United States
25
Hospitality
23
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41
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English
42
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Butcher, Ken
2
Sparks, Beverley
2
Aattila, Anna S.
1
Ahmad, Wasim
1
Ariffin, Ahmad Azmi M.
1
Avloniti, A.
1
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1
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1
Chung, Namho
1
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1
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1
Dimitriou, Christina K.
1
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1
Fabjan, Daša3
1
Farmaki, A.
1
Ferrari, Daniela
1
Filimonau, Viachaslau
1
Gebbels, Maria
1
Guchait, Priyanko
1
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1
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1
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1
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1
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1
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1
Huck, Lukas
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1
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1
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1
Kallmünzer, Andreas
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1
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1
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International journal of hospitality management
Total quality management & business excellence
International journal of contemporary hospitality management
27
Journal of hospitality marketing & management
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
The service industries journal
7
Administrative Sciences : open access journal
3
Journal of hospitality and tourism insights
3
The Cornell hospitality quarterly
3
Bridging tourism theory and practice
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
Enlightening tourism : ET ; a pathmaking journal
2
European research studies
2
European review of service economics and management
2
Handbook of hospitality operations and IT
2
Health care management review : HCM review
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Service business
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism and hospitality research : THR
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism, Hospitality & Event Management
2
Acta Universitatis Danubius / Oeconomica
1
American journal of agricultural economics
1
Asia Pacific business review
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Business Guides on the Go
1
Chinese management studies
1
DIW weekly report : economy, politics, science : a policy bulletin from the German Institute for Economic Research
1
Discussion paper series / Christel DeHaan Tourism and Travel Research Institute
1
European research on management and business economics
1
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1
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
2
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
3
Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Kang, Sung-Eun
;
Koo, Chulmo
;
Chung, Namho
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014311454
Saved in:
4
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
5
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
6
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
7
Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry
Schwepker, Charles H. <Jr.>
;
Dimitriou, Christina K.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495093
Saved in:
8
Commercial hospitality in tourism : a global comparison of what culturally matters
Walters, Gabby
;
Huck, Lukas
;
Robinson, Richard N. S.
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547919
Saved in:
9
Fine-dining in prisons : online TripAdvisor reviews of The Clink training restaurants
Gebbels, Maria
;
McIntosh, Alison
;
Harkison, Tracy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547920
Saved in:
10
To dine or not to dine? : collective wellbeing in hospitality in the COVID-19 era
Tuzovic, Sven
;
Kabadayi, Sertan
;
Paluch, Stefanie
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547967
Saved in:
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