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isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence"
~subject:"Gastronomie"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Gastronomie
Service industry
Dienstleistungsqualität
492
Service quality
492
Customer satisfaction
262
Kundenzufriedenheit
262
Consumer behaviour
215
Konsumentenverhalten
215
Beziehungsmarketing
136
Relationship marketing
136
Hotel industry
134
Hotellerie
134
Restaurant industry
107
Hospital
68
Krankenhaus
68
Quality management
62
Qualitätsmanagement
62
Customer service
59
Kundenservice
59
Emotion
56
Beschwerdemanagement
47
Complaint management
47
Gastgewerbe
42
Hospitality industry
42
Product quality
37
Produktqualität
37
Arbeitsverhalten
33
Arbeitszufriedenheit
33
Job satisfaction
33
Work behaviour
33
Gesundheitsversorgung
32
Health care
32
Satisfaction
32
service quality
30
Tourism employees
29
Tourismusberufe
29
Dienstleistungssektor
25
USA
25
United States
25
Hospitality
23
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Article
126
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126
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126
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English
126
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Jang, Soocheong
7
Hanks, Lydia
4
Line, Nathaniel D.
4
Brewster, Zachary W.
3
Han, Heesup
3
Kim, Woo Gon
3
Lu, Lu
3
Mattila, Anna S.
3
Chou, Sheng-Fang
2
Gan, Bernard
2
Ha, Jooyeon
2
He, Zeya
2
Hwang, Johye
2
Hyun, Sunghyup Sean
2
Iqbal, Juman
2
Jeong, EunHa
2
Kim, Eojina
2
Kim, Haemi
2
Kim, Jong-hyeong
2
Law, Rob
2
Liu, Qing
2
Madhan, Kumar
2
Noone, Breffni M.
2
Orlowski, Marissa
2
Park, Soona
2
Qu, Hailin
2
Seo, Soobin
2
Shagirbasha, Shameem
2
Tang, Liang
2
Wu, Luorong
2
Zhang, Lu
2
Zhang, Tingting
2
Ahmad, Hafiz Mushtaq
1
Ahn, Jee Ahe
1
Alhelalat, Jebril A.
1
Ali, Faizan
1
Almanza, Barbara
1
Alotaibi, Salman
1
Andajigarmaroudi, Saeed
1
Anderson, James L.
1
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International journal of hospitality management
Total quality management & business excellence
The journal of services marketing
44
International journal of contemporary hospitality management
42
Journal of hospitality marketing & management
37
Journal of retailing and consumer services
37
The service industries journal
35
Journal of business research : JBR
31
Journal of service management
24
Services marketing quarterly
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
Journal of service research : JSR
20
Service business
19
Journal of service research
18
International journal of services and operations management
15
International journal of production economics
14
International journal of quality & reliability management
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
11
Journal of hospitality and tourism insights
10
Journal of service theory and practice : JSTP
10
Benchmarking : an international journal ; BIJ
9
European journal of operational research : EJOR
9
Journal of the Academy of Marketing Science
9
Journal of travel and tourism marketing
9
Managing service quality : MSQ ; an international journal
9
The Cornell hospitality quarterly
9
The TQM journal : the international review of organizational improvement
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Cogent business & management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
International journal of services, economics and management
7
Psychology & marketing
7
Quality management journal : QMJ
7
International journal of business excellence
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Tourism management : research, policies, practice
6
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ECONIS (ZBW)
126
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1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
3
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
4
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
5
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
6
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
7
Unleashing the missing link between neuroticism and compliance behavior among quick service restaurant employees
Iqbal, Juman
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440007
Saved in:
8
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
9
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
10
Resourcefulness of chefs and food waste prevention in fine dining restaurants
Filimonau, Viachaslau
;
Chiang, Chien-Chang
;
Wang, Ling-en
; …
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482305
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