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isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence"
~subject:"Health care"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Health care
Service industry
Dienstleistungsqualität
492
Service quality
492
Customer satisfaction
262
Kundenzufriedenheit
262
Consumer behaviour
215
Konsumentenverhalten
215
Beziehungsmarketing
136
Relationship marketing
136
Hotel industry
134
Hotellerie
134
Gastronomie
107
Restaurant industry
107
Hospital
68
Krankenhaus
68
Quality management
62
Qualitätsmanagement
62
Customer service
59
Kundenservice
59
Emotion
56
Beschwerdemanagement
47
Complaint management
47
Gastgewerbe
42
Hospitality industry
42
Product quality
37
Produktqualität
37
Arbeitsverhalten
33
Arbeitszufriedenheit
33
Job satisfaction
33
Work behaviour
33
Gesundheitsversorgung
32
Satisfaction
32
service quality
30
Tourism employees
29
Tourismusberufe
29
Dienstleistungssektor
25
USA
25
United States
25
Hospitality
23
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English
56
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Antony, Jiju
5
Cudney, Elizabeth A.
5
Alrawadieh, Zaid
2
Altinay, Levent
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Materla, Tejaswi
2
Pizam, Abraham
2
Prasher, Ajay
2
Singh, Ajwinder
2
Tulucu, Fadime
2
Acar, Eylem
1
Adol, Gogo Fredrick Collins
1
Akdere, Mesut
1
Al-Abdin, Ahmed
1
Albuquerque, André Philippi Gonzaga de
1
Anabila, Peter
1
Andajigarmaroudi, Saeed
1
Anome, Janet
1
Ataman, Gorkem
1
Behdioğlu, Sema
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Bilgili, Bilsen
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Bossink, Bart
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Brennan, Atrracta
1
Brint, Andrew
1
Burhan, Hasan Arda
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Carvalho, Raíssa Souto Maior Corrêa de
1
Chen, Ching-Chin
1
Cheng, Jen-Son
1
Chi, Hui-Ru
1
Chiu, Wen-Hong
1
Choi, Sungwoo
1
Chou, Sheng-Fang
1
David, Lorant Denes
1
Dawson, Mary
1
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International journal of hospitality management
Total quality management & business excellence
Health care management review : HCM review
55
The journal of services marketing
46
The service industries journal
43
Journal of health organization and management
38
Journal of business research : JBR
34
Journal of service management
30
Health marketing quarterly
28
The TQM journal : the international review of organizational improvement
28
Journal of retailing and consumer services
27
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Services marketing quarterly
25
International journal of quality & reliability management
22
Journal of service research : JSR
22
International journal of production economics
21
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Quality management journal : QMJ
20
Service business
20
International journal of quality and service sciences
19
International journal of services and operations management
19
Journal of health economics
18
Journal of service research
18
European journal of operational research : EJOR
16
International journal of productivity and quality management : IJPQM
16
NBER working paper series
16
Technological forecasting & social change : an international journal
15
Industrial marketing management : the international journal for industrial and high-tech firms
13
NBER Working Paper
13
Health care management science
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of production research
11
International journal of services and operations management : IJSOM
11
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Manufacturing & service operations management : M & SOM
11
Production and operations management : an international journal of the Production and Operations Management Society
11
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ECONIS (ZBW)
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1
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
2
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
3
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
4
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
5
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
6
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa
;
Sudbury-Riley, Lynn
;
Al-Abdin, Ahmed
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
Saved in:
7
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
8
Reprint of: Satisfaction with life and perception of healthcare services
Arboleda, Ana M.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334764
Saved in:
9
Interactive voice response systems : the double-edged sword of AI and the culture of hospitality in healthcare
Hacikara, Ahmet
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-2
Persistent link: https://www.econbiz.de/10014334771
Saved in:
10
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
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