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isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Intelligence
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Hotel industry
8
Hotellerie
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Burnout
5
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Job satisfaction
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King, Brian
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Lee, JungHoon
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Ok, Chihyung Michael
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Prentice, Catherine
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International journal of hospitality management
Journal of retailing and consumer services
5
International journal of contemporary hospitality management
3
The service industries journal
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European journal of marketing : EJM
2
Journal of service research : JSR
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Service business
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Acta oeconomica : periodical of the Hungarian Academy of Sciences
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Future Business Journal
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Health marketing quarterly
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International journal of organizational analysis
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Journal of Islamic accounting and business research
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Journal of business research : JBR
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Journal of health organization and management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of marketing management : MM
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Journal of service management
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Journal of service research
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Managing service quality : MSQ ; an international journal
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Marketing letters : a journal of research in marketing
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Review of economics and development studies
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Services marketing quarterly
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South African journal of business management
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South Asian journal of management : SAJM
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Technological forecasting & social change : an international journal
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon
;
Ok, Chihyung Michael
- In:
International journal of hospitality management
36
(
2014
),
pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Saved in:
2
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
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