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isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"Journal of service management"
~person:"Delcourt, Cécile"
~person:"Forman, Andrew M."
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Dienstleistungsqualität
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Delcourt, Cécile
Forman, Andrew M.
Edvardsson, Bo
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of service management
A Research Agenda for Service Marketing
1
Journal of service research : JSR
1
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ECONIS (ZBW)
2
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An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
2
Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
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