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isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"Journal of service management"
~subject:"Arbeitszufriedenheit"
~subject:"Workforce"
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Search: subject_exact:"Kundendienst"
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Arbeitszufriedenheit
Workforce
Customer service
41
Kundenservice
41
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
9
Dienstleistungssektor
9
Konsumentenverhalten
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Robot
9
Roboter
9
Service industry
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Dienstleistung
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Services
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Beschwerdemanagement
7
Complaint management
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Arbeitsverhalten
5
Service robots
5
Work behaviour
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Emotion
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Service encounter
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Service operations
4
Arbeitskräfte
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Artificial intelligence
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Customer integration
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Job satisfaction
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Kundenintegration
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Künstliche Intelligenz
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Service recovery
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Arbeitsgruppe
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Call centre
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Call centres
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Callcenter
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Case study
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Dienstleistungsmanagement
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Brengman, Malaika
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Frimpong, Kwabena
1
Gauquier, Laurens de
1
Golubovskaya, Maria
1
Gremler, Dwayne D.
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
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Riel, Allard C. R. van
1
Solnet, David
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Verhulst, Nanouk
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of service management
International journal of hospitality management
9
Journal of retailing and consumer services
9
The journal of services marketing
8
Journal of business research : JBR
6
Journal of service research : JSR
4
Journal of retailing
3
Journal of service research
3
Service business
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Autohaus
1
Berichte aus der Betriebswirtschaft
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Business research quarterly : BRQ
1
Business-Profi
1
Cogent business & management
1
Decision sciences : DS
1
Decision support systems : DSS ; the international journal
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Employee relations
1
Employee voice at work
1
European journal of marketing
1
European management journal
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Hallesche Schriften zur Betriebswirtschaft
1
Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
1
Hallesche Schriften zur Betriebswirtschaft
1
Handbuch Mitarbeiterbefragung
1
Human relations
1
Human resource management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
International journal of business and economics
1
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ECONIS (ZBW)
5
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1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
3
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
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