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isPartOf:"International journal of productivity and quality management : IJPQM"
~person:"Aboumasoudi, Abbas Sheikh"
~person:"Shirouyehzad, Hadi"
~subject:"Multi-criteria analysis"
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Multi-criteria analysis
Dienstleistungsqualität
4
Service quality
4
AHP approach
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AHP-Verfahren
2
Iran
2
Multikriterielle Entscheidungsanalyse
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AHP
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Bank
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Data Mining
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Data envelopment analysis
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Data mining
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Data-Envelopment-Analyse
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Esfahan
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Hotel industry
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Hotellerie
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ITSM
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Product quality
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Produktqualität
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Quality management
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Qualitätsmanagement
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Ranking method
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Ranking-Verfahren
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Stahlindustrie
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Steel industry
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TOPSIS
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bank
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clustering
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data mining
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information technology service management
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multi criteria decision
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quality mining
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ranking
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rule learning
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service quality gap
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Aboumasoudi, Abbas Sheikh
Shirouyehzad, Hadi
Shahin, Arash
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Skordoulis, Michalis
2
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Arabzad, S. Mohammad
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Chalikias, Miltiadis
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Drosos, Dimitris
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Esmaelian, Majid
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Gardas, Bhaskar B.
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Ghorbani, Mazaher
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Goharshenasan, Ali
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Jagtap, Annasaheb H.
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Motlagh, Milad Akhlaghi
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Pekka-Economou, Victoria
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Raut, Rakesh D.
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Sindwani, Rajiv
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Tavakkoli-Moghaddam, Reza
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Tavakoli, Mohammad Mehdi
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Tsotsolas, Nikos
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International journal of productivity and quality management : IJPQM
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Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
12
(
2013
)
3
,
pp. 327-344
Persistent link: https://www.econbiz.de/10009788052
Saved in:
2
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach
Shahin, Arash
;
Mehrparvar, Elham
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10009704265
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