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isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~subject:"Dienstleistungsmanagement"
~subject:"Service industry"
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Dienstleistungsmanagement
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Svari, Sander
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International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
International journal of hospitality management
8
The journal of services marketing
6
Journal of service research : JSR
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
3
International journal of production economics
3
Journal of business research : JBR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of service theory and practice : JSTP
3
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Asia Pacific journal of marketing and logistics
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Fokus Dienstleistungsmarketing
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Journal of hospitality marketing & management
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Journal of retailing and consumer services
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Managing service quality : MSQ ; an international journal
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Academy of Management perspectives : AMP
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Applied Marketing Science / Angewandte Marketingforschung
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Australasian marketing journal
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Bankwirtschaftliche Schriftenreihe
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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Enhancing knowledge development in marketing ; Vol. 21
1
Enlightening tourism : ET ; a pathmaking journal
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European journal of international management : EJIM
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European journal of marketing
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Interaktionen im Dienstleistungsbereich
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International journal of business excellence : IJBEX
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International journal of management practice : IJMP
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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International journal of services, economics and management
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Journal of accounting & management information systems : JAMIS
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1
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
2
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
3
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
4
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
5
The role of emotions in customer complaint behaviors
Svari, Sander
;
Olsen, Lars Erling
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 270-282
Persistent link: https://www.econbiz.de/10009655249
Saved in:
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