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isPartOf:"International journal of services technology and management"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
~subject:"Service innovation"
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Dienstleistungsqualität
Service innovation
Dienstleistungsinnovation
13
Innovation
9
Dienstleistung
7
Services
7
Business services
6
Innovation management
6
Innovationsmanagement
6
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4
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new service development
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service innovation
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Beziehungsmarketing
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CSS
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Anderson, Laurel
1
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1
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1
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1
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1
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1
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1
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1
He, Ting
1
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1
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1
Hurmelinna-Laukkanen, Pia
1
Kim, Sun K.
1
Kindström, Daniel
1
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Ritala, Paavo
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Scott, Donald Robert
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1
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Su, Sheng
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International journal of services technology and management
The journal of services marketing
SpringerLink / Bücher
34
Journal of business research : JBR
19
The service industries journal
19
Designing for service : key issues and new directions
16
An introduction to industrial service design
14
Research
13
Service innovation : novel ways of creating value in actor systems
13
Research methods in service innovation
12
Innovating for trust
11
Innovating in practice : perspectives and experiences
11
Service business model innovation in the healthcare and hospital management : models, strategies, tools
11
Journal of service management
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
The journal of business & industrial marketing
9
Journal of service research : JSR
8
Service Engineering internationaler Dienstleistungen : [services made in Germany]
7
Springer eBook Collection
7
The journal of product innovation management : an international publication of the Product Development & Management Association
7
Public management review
6
Forum Dienstleistungsmanagement
5
Handbook of service science ; [Vol. 1]
5
Journal of service research
5
Service business
5
Service design and delivery
5
Springer eBook Collection / Business and Management
5
Edward Elgar E-Book Archive
4
European review of service economics and management
4
Geschäftsmodelle - Wertschöpfung - Transformation
4
International journal of contemporary hospitality management
4
International journal of hospitality management
4
Journal of open innovation : technology, market, and complexity
4
Service Science: Research and Innovations in the Service Economy
4
Service science, management and engineering : education for the 21st Century
4
Creativity and innovation management
3
Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
3
Dienstleistungsmodellierung : Methoden, Werkzeuge und Branchenlösungen
3
Driving service productivity : value-creation through innovation
3
ERIM report series research in management
3
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ECONIS (ZBW)
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1
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
2
Marketing inclusive banking services to financially vulnerable consumers : a service design approach
Ofori-Okyere, Isaac
;
Edghiem, Farag
;
Kumah, Seyram Pearl
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10013542932
Saved in:
3
Services design and innovation and serviceology
He, Ting
(
ed.
);
Su, Sheng
(
ed.
);
Li, Weiping
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10012149081
Saved in:
4
Exploring the "black box" of customer co-creation processes
Trischler, Jakob
;
Pervan, Simon J.
;
Scott, Donald Robert
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
Saved in:
5
Social innovation : the process develoment of knowledge-intensive companies
Battisti, Sandro
- In:
International journal of services technology and management
18
(
2012
)
3/4
,
pp. 224-244
Persistent link: https://www.econbiz.de/10009744376
Saved in:
6
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
7
A practical perspective on the classification of service innovations
Hsieh, Jung-kuei
;
Chiu, Hung-chang
;
Wei, Chih-ping
; …
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 371-384
Persistent link: https://www.econbiz.de/10010127938
Saved in:
8
Evaluation of design for service innovation curriculum : validation framework and preliminary results
Kim, Sun K.
- In:
International journal of services technology and management
16
(
2011
)
3/4
,
pp. 280-297
Persistent link: https://www.econbiz.de/10009487568
Saved in:
9
Improving service quality and productivity : exploring the digital connections scaling model
Hsu, Cheng
;
Spohrer, James C.
- In:
International journal of services technology and management
11
(
2009
)
3
,
pp. 272-292
Persistent link: https://www.econbiz.de/10003852635
Saved in:
10
New service development using GAP-based QFD : a mobile telecommunication case
Li, Jing-hua
;
Xu, Lei
;
Wu, Xiu-lan
- In:
International journal of services technology and management
12
(
2009
)
2
,
pp. 146-174
Persistent link: https://www.econbiz.de/10003855487
Saved in:
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