Improving service quality and productivity : exploring the digital connections scaling model
Year of publication: |
2009
|
---|---|
Authors: | Hsu, Cheng ; Spohrer, James C. |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 11.2009, 3, p. 272-292
|
Subject: | Dienstleistungsqualität | Service quality | Produktivität | Productivity | Dienstleistungsinnovation | Service innovation | Virtuelle Realität | Virtual reality | Betriebswirtschaftliche Produktionsfunktion | Firm-level production function |
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