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isPartOf:"Journal of business communication : JBC"
~subject:"Customer service"
~subject:"Konferenz"
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Journal of business communication : JBC
Language and communication at work : discourse, narrativity, and organizing
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Qualitative research in organizations and management : an international journal
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Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
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Comparing human-to-human and human-to-AEA communication in service encounters
Salomonson, Nicklas
;
Allwood, Jens
;
Lind, Mikael
;
Alm, …
- In:
Journal of business communication : JBC
50
(
2013
)
1
,
pp. 87-116
Persistent link: https://www.econbiz.de/10010198669
Saved in:
2
Forms of decision making : gatekeeping and dialogic coordination in CISV organizational meetings
Baraldi, Claudio
- In:
Journal of business communication : JBC
50
(
2013
)
4
,
pp. 339-361
Persistent link: https://www.econbiz.de/10010195973
Saved in:
3
Supervisor-subordinate communication : hierarchical mum effect meets organizational learning
Bisel, Ryan S.
;
Messersmith, Amber S.
;
Kelley, Katherine M.
- In:
Journal of business communication : JBC
49
(
2012
)
2
,
pp. 128-147
Persistent link: https://www.econbiz.de/10009526053
Saved in:
4
Interpretative management in business meetings : understanding managers' interactional strategies through conversation analysis
Nielsen, Mie Femø
- In:
Journal of business communication : JBC
46
(
2009
)
1
,
pp. 23-56
Persistent link: https://www.econbiz.de/10003796649
Saved in:
5
Emotions in organizations : joint laughter in workplace meetings
Kangasharju, Helena
;
Nikko, Tuija
- In:
Journal of business communication : JBC
46
(
2009
)
1
,
pp. 100-119
Persistent link: https://www.econbiz.de/10003796652
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