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isPartOf:"Journal of business economics : JBE"
~isPartOf:"International journal of process management and benchmarking : IJPMB"
~subject:"Service quality"
~type:"article"
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Search: subject_exact:"Computer-aided quality assurance"
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Service quality
Quality management
77
Qualitätsmanagement
77
Business process management
18
Prozessmanagement
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Industrie
17
Lean Production
17
Lean production
17
Manufacturing industries
17
Performance measurement
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Performance-Messung
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India
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Theorie
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Lean management
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lean manufacturing
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Deutschland
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Dienstleistungsqualität
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Germany
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benchmarking
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Apornak, Arash
1
Azadeh, Mohammad Ali
1
Damghani, Kaveh Khalili
1
Delahoz-Dominguez, Enrique
1
Fahimi, Milad
1
Fontalvo, Orianna
1
Fontalvo-Herrea, Tomás
1
Garbe, Bernd
1
Haghighi, Sara Motevali
1
Homburg, Christian
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Keramati, Abbas
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Raissi, Sadigh
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Sepahi, Masoome
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Journal of business economics : JBE
International journal of process management and benchmarking : IJPMB
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
62
International journal of quality & reliability management
57
Total quality management & business excellence
43
Quality management journal : QMJ
42
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
International journal of services, economics and management
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services and operations management : IJSOM
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
Socio-economic planning sciences : the international journal of public sector decision-making
8
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1
Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit
Apornak, Arash
;
Raissi, Sadigh
;
Keramati, Abbas
; …
- In:
International journal of process management and …
13
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014313708
Saved in:
2
Six Sigma method to assess the quality of the service in a gas utility company
Fontalvo-Herrea, Tomás
;
Delahoz-Dominguez, Enrique
; …
- In:
International journal of process management and …
12
(
2022
)
2
,
pp. 220-232
Persistent link: https://www.econbiz.de/10013256982
Saved in:
3
Analysing key indicators of website service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat
;
Fahimi, Milad
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
Saved in:
4
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
5
Industrielle Dienstleistungen: Auswirkungen auf die Geschäftsbeziehungen und Faktoren für ein erfolgreiches Management
Homburg, Christian
;
Garbe, Bernd
- In:
Journal of business economics : JBE
69
(
1999
)
8
,
pp. 847-865
Persistent link: https://www.econbiz.de/10001402346
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