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isPartOf:"Journal of business research : JBR"
~subject:"Marketingmanagement"
~subject:"Service quality"
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Search: subject_exact:"Kundennähe"
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Marketingmanagement
Service quality
Beziehungsmarketing
624
Relationship marketing
624
Consumer behaviour
338
Konsumentenverhalten
338
Customer satisfaction
136
Kundenzufriedenheit
136
Brand management
132
Markenführung
132
Dienstleistungsqualität
103
Brand image
100
Markenimage
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Social web
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Customer integration
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Kundenintegration
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Lieferantenmanagement
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Supplier relationship management
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Brand
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Markenartikel
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Internet marketing
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Customer value
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Kundenwert
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Marketing management
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Innovation
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Einzelhandel
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Retail trade
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Emotion
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Complaint management
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Vertrauen
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Online retailing
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Online-Handel
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Social media
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Loyalty
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Business-to-business marketing
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Balaji, M. S.
5
Kim, Kyung Hoon
3
Ko, Eunju
3
Sousa, Rui
3
Wünderlich, Nancy V.
3
Akter, Shahriar
2
Arnold, Todd J.
2
Babin, Barry J.
2
Chang, Woojung
2
Choi, Sunmee
2
Eggers, Fabian
2
Fu, Xiaorong
2
Gustafsson, Anders
2
Hogreve, Jens
2
Hutzinger, Clemens
2
Kim, Sang Jin
2
Krishnan, Balaji C.
2
Mahr, Dominik
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Prentice, Catherine
2
Schumann, Jan Hendrik
2
Sengupta, Aditi Sarkar
2
Sharma, Piyush
2
Terho, Harri
2
Voorhees, Clay M.
2
Wang, Huanzhang
2
Weitzl, Wolfgang
2
Witell, Lars
2
Woisetschläger, David
2
Zablah, Alex R.
2
Abbasi, Faramarz
1
Abney, Alexandra K.
1
Acquila-Natale, Emiliano
1
Adams, Pamela
1
Aghazadeh, Hashem
1
Ahmed, Zafar U.
1
Ahrholdt, Dennis C.
1
Aiello, Gaetano
1
Akhmedova, Anna
1
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Journal of business research : JBR
Journal of retailing and consumer services
200
International journal of hospitality management
124
The journal of services marketing
97
The service industries journal
80
Industrial marketing management : the international journal for industrial and high-tech firms
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
56
Journal of strategic marketing
54
Services marketing quarterly
52
International journal of contemporary hospitality management
51
Journal of service research : JSR
48
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
40
The journal of business & industrial marketing
40
Cogent business & management
38
Journal of the Academy of Marketing Science
36
European journal of marketing : EJM
32
Tourism management : research, policies, practice
32
SpringerLink / Bücher
31
Asia Pacific journal of marketing and logistics
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
The TQM journal : the international review of organizational improvement
29
International journal of electronic customer relationship management : IJECRM
28
Journal of service research
27
Marketing intelligence & planning
27
Journal of marketing
26
Journal of retailing
26
The international journal of bank marketing : IJBM
26
International journal of quality and service sciences
24
International journal of services and operations management
22
Journal of air transport management
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
Managing service quality : MSQ ; an international journal
21
Business horizons
20
International journal of productivity and quality management : IJPQM
20
Psychology & marketing
20
Total quality management & business excellence
20
International journal of services, economics and management
19
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ECONIS (ZBW)
148
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1
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
2
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
3
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
6
Digitalizing customer journeys in B2B markets
Lundin, Lisa
;
Kindström, Daniel
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014229582
Saved in:
7
Cross-industrial study on satisfaction-commitment-PWOM linkage : the role of competition, consumption visibility, and service relationship
Sakiyama, Ryo
;
Dahana, Wirawan Dony
;
Baumann, Chris
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014299258
Saved in:
8
Integrating digital platform dynamics into customer orientation research : a systematic review and research agenda
Castell, Carolin
;
Kiefer, Jasmin
;
Schubach, Sebastian
; …
- In:
Journal of business research : JBR
163
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014303730
Saved in:
9
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
10
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
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