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isPartOf:"Journal of financial services marketing : JFSM"
~person:"Bergeron, Jasmin"
~person:"Bosch, Johan"
~person:"Maas, Peter"
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Beziehungsmarketing
5
Relationship marketing
5
Financial services
4
Finanzdienstleistung
4
Bank
2
Betriebliche Wertschöpfung
2
Value creation
2
Canada
1
Confidence
1
Customer satisfaction
1
Customer service
1
Customer value
1
Dienstleistungsqualität
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E-commerce
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Electronic Commerce
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Kanada
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Kundenservice
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Kundenwert
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Kundenzufriedenheit
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Qualitative Methode
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Qualitative method
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Salespeople
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Service quality
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South Africa
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Südafrika
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Theorie
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Verkaufspersonal
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Vertrauen
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banking
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customer service management
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financial services industry
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installed trust
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insurance
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integrative model
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online relationship
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relationship marketing
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value
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Bergeron, Jasmin
Bosch, Johan
Maas, Peter
Murthi, B. P. S.
3
Rajaobelina, Lova
3
Brun, Isabelle
2
Caruana, Albert
2
Durkin, Mark
2
Harrison, Tina
2
Pitt, Leyland F.
2
Rehman, Mohsin Abdur
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Ricard, Line
2
Samad, Sarminah
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Shams, Ghazal
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Steffes, Erin M.
2
Abu-Salim, Taghreed
1
Al-Wugayan, Adel A. A.
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Ali, Nada
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Alnawas, Ibrahim
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Altarifi, Shadi
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Ansell, Jake
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Arcand, Manon
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Aspara, Jaakko
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Atorough, Peter
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Baqer, Samar M.
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Barari, Mojtaba
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Blery, Evangelia
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Boateng, Sheena Lovia
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Brennan, Ross
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Breur, Tom
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Bäckström, Lars
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Campbell, Colin
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Chen, Hui-ju
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Chinje, Nathalie Beatrice
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Chircop, Saviour
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Clark, Victoria
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Clark-Murphy, Marilyn
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Journal of financial services marketing : JFSM
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service management
1
Risikoforschung und Versicherung : Festschrift für Elmar Helten zum 65. Geburtstag
1
Service Value als Werttreiber : Konzepte, Messung und Steuerung
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
Working papers on finance
1
Zeitschrift für Personalforschung : ZfP
1
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ECONIS (ZBW)
5
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1
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
2
What is being exchanged? : framing the logic of value creation in financial services
Puustinen, Pekka
;
Saarijävi, Hannu
;
Maas, Peter
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
1
,
pp. 43-51
Persistent link: https://www.econbiz.de/10010497787
Saved in:
3
The effects of perceived salesperson listening effectiveness in the financial industry
Bergeron, Jasmin
;
Laroche, Michel
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 6-25
Persistent link: https://www.econbiz.de/10003903403
Saved in:
4
Customer value analysis in financial services
Maas, Peter
;
Graf, Albert
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
2
,
pp. 107-120
Persistent link: https://www.econbiz.de/10003802509
Saved in:
5
Variables influencing the customer relationship management of banks
Rootman, Chantal
;
Tait, Madéle
;
Bosch, Johan
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 52-62
Persistent link: https://www.econbiz.de/10003806432
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