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isPartOf:"Journal of hospitality marketing & management"
~person:"Ghahramani, Ladan"
~person:"Karpinski, Aryn C."
~person:"Lee, Chung Hun"
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Gastronomie
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Konsumentenverhalten
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Service quality
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service failure
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Attitude toward complaining
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Customer satisfaction
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Electronic word of mouth (eWOM)
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consumer complaining behavior
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culture
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customer complaint behavior
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customer loyalty
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price level
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restaurant management
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Ghahramani, Ladan
Karpinski, Aryn C.
Lee, Chung Hun
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Journal of hospitality marketing & management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
2
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
3
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
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