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isPartOf:"Journal of marketing management : MM"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The service industries journal"
~type_genre:"Article in journal"
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Search: subject_exact:"Beziehungsmanagement"
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Beziehungsmarketing
361
Relationship marketing
361
Consumer behaviour
144
Konsumentenverhalten
144
Dienstleistungsqualität
97
Service quality
97
Customer satisfaction
96
Kundenzufriedenheit
96
Brand management
43
Markenführung
43
Brand image
38
Markenimage
38
Customer integration
37
Kundenintegration
37
Marketing management
35
Marketingmanagement
35
Confidence
28
Vertrauen
28
Lieferantenmanagement
26
Supplier relationship management
26
Customer service
24
Internet marketing
24
Kundenservice
24
Online-Marketing
24
Beschwerdemanagement
23
Complaint management
23
Customer value
23
Kundenwert
23
Emotion
22
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20
Social Web
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Social web
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Value creation
20
Brand
18
Markenartikel
18
Taiwan
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Bank
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15
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358
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361
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4
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English
361
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Dagger, Tracey S.
4
Ha, Hong Youl
4
Hollebeek, Linda D.
4
Buttle, Francis A.
3
Chen, Junsong
3
Coelho, Filipe
3
Conduit, Jodie
3
He, Hongwei
3
Vázquez Casielles, Rodolfo
3
Wu, Cedric Hsi-jui
3
Andrews, Lynda
2
Ang, Lawrence
2
Back, Ki-Joon
2
Balaji, M. S.
2
Bruhn, Manfred
2
Brun, Isabelle
2
Chao, Pei
2
Choi, Beom Joon
2
Christodoulides, George
2
Dant, Rajiv P.
2
De Chernatony, Leslie
2
Dessart, Laurence
2
Dou, Wenyu
2
Drennan, Judy
2
Ekinci, Yeliz
2
Gil Saura, Irene
2
Gong, Taeshik
2
Grönroos, Christian
2
Guenzi, Paolo
2
Harris, Lloyd C.
2
Harrison, Tina
2
Hart, Cathy
2
Henseler, Jörg
2
Hewer, Paul
2
Horbel, Chris
2
Iglesias Argu͏̈elles, Víctor
2
Janda, Swinder
2
Jha, Subhash
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
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Journal of marketing management : MM
European journal of marketing : EJM
The service industries journal
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
191
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
International journal of internet marketing and advertising : IJIMA
65
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ECONIS (ZBW)
361
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
3
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
4
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
5
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
6
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
9
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
Saved in:
10
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
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