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isPartOf:"Journal of marketing management : MM"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Complaint management"
~subject:"Customer integration"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Customer integration
Kundenintegration
Beziehungsmarketing
202
Relationship marketing
202
Consumer behaviour
99
Konsumentenverhalten
99
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
43
Hotellerie
43
Brand management
32
Markenführung
32
Brand image
29
Markenimage
29
Gastronomie
19
Restaurant industry
19
Beschwerdemanagement
16
Social Web
16
Social web
16
Brand
15
Customer value
15
Kundenwert
15
Markenartikel
15
Marketing management
15
Marketingmanagement
15
Emotion
14
Internet marketing
14
Online-Marketing
14
Viral marketing
14
Virales Marketing
14
Customer service
13
Gastgewerbe
13
Hospitality industry
13
Kundenservice
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Customer loyalty
12
Betriebliche Wertschöpfung
11
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40
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Buttle, Francis A.
2
Malthouse, Edward C.
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Alnawas, Ibrahim
1
Ang, Lawrence
1
Au, Norman
1
Aziz, Mariam Ashraf
1
Ballester, Estefania
1
Baron, Steve
1
Baumann, Jasmin
1
Bowden, Jana
1
Bradley, Graham L.
1
Braun, Jakob
1
Bridson, Kerrie
1
Brodie, Ronderick J.
1
Buhalis, Dimitrios
1
Calder, Bobby J.
1
Cassidy, Kim
1
Chan, Eric S. W.
1
Chathoth, Prakash K.
1
Chen, Sandy C.
1
Chen, Yee-Chen
1
Chi, Christina Geng-qing
1
Chiang, Chang-Tang
1
Cobanoglu, Cihan
1
Collinger, Tom
1
Conduit, Jodie
1
Davey, Bill
1
Díaz Martín, Ana María
1
Ekiz, Erdogan H.
1
Elsotouhy, Mohamed
1
Evans, Jody
1
Evanschitzky, Heiner
1
Fandos-Herrera, Carmina
1
Felix, Reto
1
Flavián Blanco, Carlos
1
Fu, Xiaoxiao
1
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Published in...
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Journal of marketing management : MM
International journal of contemporary hospitality management
Journal of business research : JBR
116
Journal of retailing and consumer services
81
The journal of services marketing
49
International journal of hospitality management
43
Industrial marketing management : the international journal for industrial and high-tech firms
36
The service industries journal
33
Journal of service management
29
SpringerLink / Bücher
26
Journal of service research : JSR
25
Journal of strategic marketing
22
Service business
22
Journal of hospitality marketing & management
21
Journal of the Academy of Marketing Science
20
Journal of service research
19
The journal of business & industrial marketing
18
Services marketing quarterly
17
Marketing intelligence & planning
16
Tourism management : research, policies, practice
16
Journal of marketing
15
Customer engagement : contemporary issues and challenges
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
The journal of product & brand management
14
Business horizons
13
Handbook of research on customer engagement
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service theory and practice : JSTP
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Cogent business & management
10
International journal of production economics
10
Journal of service theory and practice
10
Journal of travel and tourism marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
European journal of marketing
9
Gabler Edition Wissenschaft
9
International journal of quality and service sciences
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of internet commerce
9
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ECONIS (ZBW)
40
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1
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
2
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
5
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
6
Metaverse as a driver for customer experience and value co-creation : implications for hospitality and tourism management and marketing
Buhalis, Dimitrios
;
Lin, Michael S.
;
Leung, Daniel
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 701-716
Persistent link: https://www.econbiz.de/10013546075
Saved in:
7
Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
Saved in:
8
Mapping the perceptions and antecedents of football fans' co-creation behaviours with sponsoring brands : a pan-cultural study of the European leagues
Thomas, Robert
- In:
Journal of marketing management : MM
34
(
2018
)
17/18
,
pp. 1470-1502
Persistent link: https://www.econbiz.de/10012042285
Saved in:
9
Boundary conditions of the effect of customer coproduction : the case of service failure
Zolfagharian, Mohammadali
;
Felix, Reto
;
Braun, Jakob
- In:
Journal of marketing management : MM
34
(
2018
)
9/10
,
pp. 705-731
Persistent link: https://www.econbiz.de/10011935068
Saved in:
10
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
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