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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Complaint management"
~subject:"Customer value"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Customer value
Kundenintegration
Beziehungsmarketing
131
Relationship marketing
131
Consumer behaviour
56
Konsumentenverhalten
56
Dienstleistungsqualität
34
Service quality
34
Customer satisfaction
31
Kundenzufriedenheit
31
Customer integration
26
Brand image
17
Customer service
17
Kundenservice
17
Markenimage
17
Beschwerdemanagement
13
Brand management
13
Markenführung
13
Social Web
13
Social web
13
Marketing management
12
Marketingmanagement
12
Dienstleistungssektor
11
Service industry
11
Emotion
10
Internet marketing
10
Online-Marketing
10
customer experience
10
Betriebliche Wertschöpfung
9
Kundenwert
9
Value creation
9
Lieferantenmanagement
8
Supplier relationship management
8
USA
8
United States
8
Anthropologie
6
Anthropology
6
Dienstleistung
6
Services
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44
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Collection of articles of several authors
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English
44
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Hollebeek, Linda D.
4
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Grégoire, Yany
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Sprott, David E.
2
Albrecht, Arne Keno
1
Andrews, Lynda
1
Ang, Lawrence
1
Auh, Seigyoung
1
Baron, Steve
1
Baumann, Jasmin
1
Beatty, Sharon E.
1
Bilstein, Nicola
1
Blut, Markus
1
Bolton, Lisa E.
1
Bowden, Jana
1
Braun, Jakob
1
Bridge, R. Gary
1
Bridson, Kerrie
1
Brock, Jürgen Kai-Uwe
1
Brodie, Roderick J.
1
Brodie, Ronderick J.
1
Béal, Mathieu
1
Calder, Bobby J.
1
Carr, Anthony
1
Cassidy, Kim
1
Chaker, Nawar N.
1
Chiang, Chang-Tang
1
Choi, Sungwoo
1
Collinger, Tom
1
Davey, Bill
1
Drennan, Judy
1
Díaz Martín, Ana María
1
Evans, Jody
1
Evanschitzky, Heiner
1
Fehrer, Julia
1
Felix, Reto
1
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Journal of marketing management : MM
Journal of service research
Journal of business research : JBR
155
Journal of retailing and consumer services
107
Industrial marketing management : the international journal for industrial and high-tech firms
76
International journal of hospitality management
57
The journal of services marketing
55
The service industries journal
43
SpringerLink / Bücher
42
Journal of service management
35
Journal of the Academy of Marketing Science
35
Journal of service research : JSR
34
Journal of strategic marketing
34
Journal of marketing
28
International journal of contemporary hospitality management
27
The journal of business & industrial marketing
27
Service business
26
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
24
The journal of product & brand management
23
Journal of hospitality marketing & management
22
Gabler Edition Wissenschaft
20
Tourism management : research, policies, practice
20
Business horizons
19
Marketing intelligence & planning
19
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
19
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
Services marketing quarterly
18
Handbook of research on customer equity in marketing
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Cogent business & management
14
Customer engagement : contemporary issues and challenges
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
14
Journal of service theory and practice : JSTP
14
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Journal of travel and tourism marketing
13
Management decision : MD
13
Springer eBook Collection / Business and Economics
13
Technological forecasting & social change : an international journal
13
Handbook of research on customer engagement
12
Journal of marketing research : JMR
12
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ECONIS (ZBW)
44
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44
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date (oldest first)
1
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
2
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
3
Proactive value co-creation via structural ambidexterity : customer success management and the modularization of frontline roles
Hochstein, Bryan
;
Chaker, Nawar N.
;
Rangarajan, Deva
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 601-621
Persistent link: https://www.econbiz.de/10012662587
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
8
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
9
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
10
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
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