Special issue: customer engagement in automated service interactions
Linda D. Hollebeek, David E. Sprott, and Michael K. Brady
| Alternative title: | Customer engagement in automated service interactions |
|---|---|
| Year of publication: |
[2021]
|
| Other Persons: | Hollebeek, Linda D. (ed.) ; Sprott, David E. (ed.) ; Brady, Michael K. (ed.) |
| Publisher: |
[London] : [Sage Periodicals Press] |
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Automatisierung | Automation | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry |
| Extent: | 1 Online-Ressource (circa 159 Seiten) Illustrationen |
|---|---|
| Series: | Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. volume 24, issue 1 (February 2021) |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Aufsatzsammlung ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012426830