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isPartOf:"Journal of marketing theory and practice"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~subject:"Customer service"
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Journal of marketing theory and practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of business research : JBR
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Journal of service research : JSR
6
Journal of retailing and consumer services
5
The service industries journal
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International journal of hospitality management
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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International journal of bank marketing
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Tourism management : research, policies, practice
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An introduction to industrial service design
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Innovatives Dienstleistungsmarketing in Theorie und Praxis
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International journal of business excellence
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International journal of human resource management
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International journal of retail & distribution management
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International journal of services and operations management
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Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
2
Understanding the role of consumer motivation and salesperson behavior in inducing positive cognitive and emotional responses during a sales encounter
Mallalieu, Lynnea
;
Nakamoto, Kent
- In:
Journal of marketing theory and practice
16
(
2008
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10003735487
Saved in:
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