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isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~person:"Srivastava, Abhishek"
~subject:"E-commerce"
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E-commerce
Electronic Commerce
2
Online retailing
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Complaint management
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Consumer behaviour
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Context Aware Recommender Systems
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Cross Domain Recommender Systems
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Customer satisfaction
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Dienstleistungsqualität
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E-tailing
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Ethics
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Gray Sheep Users
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Justice
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Konsumentenverhalten
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Kundenzufriedenheit
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Srivastava, Abhishek
Athey, Susan
3
Baier, Daniel
3
Duan, Yongrui
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Goolsbee, Austan
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Horton, John J.
3
Jin, Ginger Zhe
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Ladhari, Riadh
3
Waldfogel, Joel
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2
Rese, Alexandra
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Rosengren, Sara
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Salminen, Joni
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Journal of retailing and consumer services
NBER working paper series
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ECONIS (ZBW)
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1
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
2
New perspectives on gray sheep behavior in E-commerce recommendations
Srivastava, Abhishek
;
Bala, Pradip Kumar
;
Kumar, Bipul
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171973
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