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isPartOf:"Journal of service management"
~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~person:"Belanche, Daniel"
~subject:"Service innovation"
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Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
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