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isPartOf:"Journal of service management"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Airline passengers"
~subject:"Self-service technologies"
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Airline passengers
Self-service technologies
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16
Self-service
16
Consumer behaviour
13
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13
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
6
Kundenzufriedenheit
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Self-service technology
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Airline
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Fluggesellschaft
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Edvardsson, Bo
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Ku, Edward C. S.
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Journal of service management
Journal of air transport management
Journal of travel and tourism marketing
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
European retail research
1
International journal of bank marketing
1
Italian journal of marketing : ITJM
1
Journal of Indian business research
1
Journal of business ethics : JBE
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Personnel review
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Service business
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Tourism management perspectives : TMP
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ECONIS (ZBW)
4
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1
Assessing the self-service technology usage of Y-Generation in airline services
Gures, Nuriye
;
Inan, Hilal
;
Arslan, Seda
- In:
Journal of air transport management
71
(
2018
),
pp. 215-219
Persistent link: https://www.econbiz.de/10011902741
Saved in:
2
Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
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