Customer roles in self-service technology encounters in a tourism context
Petranka Kelly, Jennifer Lawlor, Michael Mulvey
| Year of publication: |
January-April 2017
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|---|---|
| Authors: | Kelly, Petranka ; Lawlor, Jennifer ; Mulvey, Michael S. |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 34.2017, 1/3, p. 222-238
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| Subject: | Self-service technologies | customer roles | service-dominant logic | co-creation | Selbstbedienung | Self-service | Service-Dominant Logic | Service-dominant logic | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2016.1156612 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011669970