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isPartOf:"Journal of service management"
~isPartOf:"Journal of retailing"
~subject:"Service quality"
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Search: subject_exact:"Self-service"
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Service quality
Selbstbedienung
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Journal of service management
Journal of retailing
The journal of services marketing
12
Journal of retailing and consumer services
6
The service industries journal
6
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
Journal of business research : JBR
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Journal of service research : JSR
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of hospitality management
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Journal of air transport management
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Journal of travel and tourism marketing
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Technological forecasting & social change : an international journal
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A Research Agenda for Service Marketing
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Advances in applied economics, business and development
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European journal of marketing : EJM
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Global business and finance review
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Göttinger Beiträge zur Handels- und Distributionswissenschaft : Arbeitspapier Nr. ...
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Handbook of hospitality operations and IT
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Health marketing quarterly
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International Journal of Management, Economics and Social Sciences (IJMESS)
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International journal of bank marketing
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International journal of e-business research : an official publication of the Information Resources Management Association
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1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
4
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
5
Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10009240261
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