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isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Testkauf"
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Dienstleistungsqualität
312
Service quality
312
Customer satisfaction
181
Kundenzufriedenheit
181
Consumer behaviour
153
Konsumentenverhalten
153
Beziehungsmarketing
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Relationship marketing
143
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Dienstleistungsmarketing
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Aufsatz in Zeitschrift
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312
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312
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Sharma, Piyush
10
McColl-Kennedy, Janet R.
8
Collier, Joel E.
6
Klaus, Philipp
5
Barnes, Donald C.
4
Beatty, Sharon E.
4
Benoit, Sabine
4
Brady, Michael K.
4
Eisingerich, Andreas B
4
Holloway, Betsy Bugg
4
Luk, Sherriff T. K.
4
O'Cass, Aron
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Babakus, Emin
3
Carlson, Jamie
3
Cho, Yun Kyung
3
Cronin, J. J.
3
Dagger, Tracey S.
3
Doorn, Jenny van
3
Mattila, Anna S.
3
Orsingher, Chiara
3
Palmer, Adrian
3
Patterson, Paul G.
3
Schumann, Jan Hendrik
3
Sivakumar, K.
3
Sweeney, Jillian C.
3
Tsarenko, Yelena
3
Voorhees, Clay M.
3
Wangenheim, Florian von
3
Zhan, Wu
3
Ashill, Nicholas J.
2
Basso, Kenny
2
Bell, Simon J.
2
Bourdeau, Brian L.
2
Breidbach, Christoph F.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
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Journal of service research : JSR
The journal of services marketing
International journal of hospitality management
401
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
109
Service business
107
Cogent business & management
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service research
58
The international journal of bank marketing : IJBM
58
Journal of health organization and management
57
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ECONIS (ZBW)
312
Showing
1
-
10
of
312
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date (oldest first)
1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
3
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
4
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
7
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
8
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
9
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
10
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
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