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isPartOf:"Psychology & marketing"
~person:"Anghelcev, George"
~person:"Lunardo, Renaud"
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When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
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2
Coping with guilt : the roles of rumination and positive reappraisal in the effects of postconsumption guilt
Saintives, Camille
;
Lunardo, Renaud
- In:
Psychology & marketing
33
(
2016
)
5
,
pp. 344-357
Persistent link: https://www.econbiz.de/10011485880
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If you feel it now you will think it later : the interactive effects of mood over time on brand extension evaluations
Sar, Sela
;
Duff, Brittany R. L.
;
Anghelcev, George
- In:
Psychology & marketing
28
(
2011
)
6
,
pp. 561-583
Persistent link: https://www.econbiz.de/10009130508
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