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isPartOf:"Rivista internazionale di scienze sociali"
~isPartOf:"The international journal of human resource management"
~subject:"Call centre"
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Rivista internazionale di scienze sociali
The international journal of human resource management
The psychologist-manager journal : official journal of the Society of Psychologists in Management
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It's not all about language ability : motivational cultural intelligence matters in call center performance
Presbitero, Alfred
- In:
The international journal of human resource management
28
(
2017
)
11
,
pp. 1547-1562
Persistent link: https://www.econbiz.de/10011753729
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The joint effect of leader-member exchange and emotional intelligence on burnout and work performance in call centers in China
Huang, Xu
;
Chan, Simon C. H.
;
Lam, Wing
;
Nan, Xinsheng
- In:
The international journal of human resource management
21
(
2010
)
7/9
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10008649910
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