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isPartOf:"Services marketing quarterly"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenservice"
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Kundenservice
Dienstleistungsberufe
5
Service workers
5
Dienstleistungsqualität
3
Service quality
3
Arbeitszufriedenheit
2
Customer satisfaction
2
Job satisfaction
2
Kundenzufriedenheit
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Arbeitsleistung
1
Asia-Pacific region
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Asiatisch-pazifischer Raum
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Creativity
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Customer service
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Dedication
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Dienstleistungssektor
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Employee empowerment
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Employee retention
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Ferry shipping
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Freizeitwirtschaft
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Frontline service employees
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Fährschifffahrt
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Intelligence
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Intelligenz
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Job performance
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Leadership
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Leistungsmotivation
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Leisure industries
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Mitarbeiterbindung
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Perception
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Personalführung
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Personality psychology
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Persönlichkeitspsychologie
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Resource-based view
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Ressourcenorientierter Ansatz
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Self-managed service climate
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Service industry
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Variety
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Wahrnehmung
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Arli, Denni
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Gheshlaghi, Mahnaz
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Van Esch, Patrick
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Services marketing quarterly
Journal of retailing and consumer services
The journal of services marketing
8
Journal of service research : JSR
3
Australasian marketing journal
1
British journal of management : BJM
1
Harvard business review : HBR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management
1
Journal for global business advancement : JGBA
1
Journal of business research : JBR
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
New technology, work and employment
1
Operations management : a strategic approach
1
Organization : the critical journal of organization, theory and society
1
Psychology & marketing
1
Reassessing the employment relationship
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Work, employment & society : a journal of the British Sociological Association
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Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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