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isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Quality management journal : QMJ"
~subject:"USA"
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Search: subject_exact:"Dienstleistungsqualität"
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USA
Dienstleistungsqualität
315
Service quality
315
Customer satisfaction
149
Kundenzufriedenheit
149
Quality management
138
Qualitätsmanagement
138
Consumer behaviour
68
Konsumentenverhalten
68
Beziehungsmarketing
60
Relationship marketing
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Hospital
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service quality
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Gesundheitswesen
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22
customer satisfaction
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Gowen, Charles, III.
3
McFadden, Kathleen L.
3
Prybutok, Victor R.
3
Blankson, Charles
2
Chakraborty, Subhajit
2
Kaynak, Hale
2
Lee, Jung Young
2
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1
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1
Boakye, Kwabena G.
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Gosh, Sugoutam
1
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1
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1
Huang, Xiaowen
1
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Janakiraman, Ramkumar
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1
Qin, Hong
1
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1
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1
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1
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The TQM journal : the international review of organizational improvement
International journal of services and operations management
Quality management journal : QMJ
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
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ECONIS (ZBW)
22
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1
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10011976317
Saved in:
2
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
3
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
4
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10012309048
Saved in:
5
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
6
Managing service innovation and quality : a service ecosystem perspective
Ciasullo, Maria Vincenza
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011804555
Saved in:
7
Modern analytics and the future of quality and performance excellence
Evans, James R.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 6-17
Persistent link: https://www.econbiz.de/10011384433
Saved in:
8
Optimal inventory rationing policy under service differentiation for multiple customer classes with deterministic demand
Gosh, Sugoutam
;
Piplani, Rajesh
;
Viswanathan, S.
- In:
International journal of services and operations management
18
(
2014
)
1
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010410364
Saved in:
9
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
10
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
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