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Emotion
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Consumer behaviour
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Brooks, John R.
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The journal of services marketing
Journal of consumer research : JCR ; an interdisciplinary bimonthly
23
Academy of Management journal : AMJ
19
Working paper / National Bureau of Economic Research, Inc.
10
International journal of hospitality management
9
Human performance
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Journal of business ethics : JOBE
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Journal of business research : JBR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Psychology & marketing
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Journal of managerial psychology
6
Personnel psychology : a journal of applied research
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Discussion paper series / IZA
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Discussion papers / CEPR
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Journal of advertising : official publication of the American Academy of Advertising
4
Journal of advertising research
4
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
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Journal of retailing and consumer services
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The emotional organization : passions and power
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The journal of socio-economics
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Discussion paper / Centre for Economic Policy Research
3
Journal of marketing theory and practice : JMTP
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Journal of sport management : the official journal of the North American Society of Sport Management
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NBER working paper series
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The journal of consumer marketing
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Academy of Management perspectives : AMP
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Atlantic economic journal : AEJ
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Brookings papers on economic activity : BPEA
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Career development international : the journal for executive, consultants, academics and individuals
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Economic inquiry : journal of the Western Economic Association International
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European journal of marketing : EJM
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Faculty & research / Insead : working paper series
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International journal of nonprofit and voluntary sector marketing
2
International journal of retail & distribution management
2
Journal of business and psychology
2
Journal of consumer behaviour : an international research review
2
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
2
Journal of customer behaviour
2
Journal of financial and quantitative analysis : JFQA
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ECONIS (ZBW)
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1
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
2
Affective and cognitive antecedents of customer loyalty towards e-mail service providers
Ranganathan, Sampath Kumar
;
Madupu, Vivek
;
Sen, Sandipan
; …
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10009761814
Saved in:
3
The consumer anger phenomena : causes and consequences
Funches, Vanessa
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 420-428
Persistent link: https://www.econbiz.de/10009390052
Saved in:
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