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isPartOf:"The service industries journal"
~isPartOf:"International journal of production research"
~subject:"Beziehungsmarketing"
~subject:"Quality management"
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Beziehungsmarketing
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Structural equation model
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Strukturgleichungsmodell
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structural equation modelling
24
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15
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Jiang, Zhibin
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Peng, Xianghui
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Prybutok, Victor
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Alonso-Almeida, María del Mar
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Balboni, Bernardo
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Bevilacqua, Maurizio
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The service industries journal
International journal of production research
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
International journal of productivity and quality management : IJPQM
18
Total quality management & business excellence
13
International journal of production economics
12
International journal of quality & reliability management
12
International journal of hospitality management
10
Journal of retailing and consumer services
10
Journal of strategic marketing
10
Journal of business research : JBR
9
International journal of business excellence
7
Quality management journal : QMJ
7
International journal of business information systems : IJBIS
6
International journal of services and operations management
6
Journal of travel and tourism marketing
6
The journal of services marketing
6
Asia Pacific journal of marketing and logistics
5
International journal of electronic customer relationship management : IJECRM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Tourism management : research, policies, practice
5
International journal of business excellence : IJBEX
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of internet marketing and advertising : IJIMA
4
Journal of business-to-business marketing
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Research journal of business management
4
Administrative Sciences : open access journal
3
Cogent business & management
3
European business review
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of quality and service sciences
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International journal of services, economics and management
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Journal of electronic commerce research : JECR
3
Journal of marketing management : MM
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Journal of operations management
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The journal of business & industrial marketing
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The journal of product & brand management
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
14
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1
Antecedents and optimal industrial customers on cloud services adoption
Chen, Lily Shui-Lien
;
Chen, June-Hong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 606-632
Persistent link: https://www.econbiz.de/10012586850
Saved in:
2
Integration of supply chain management and quality management within a quality focused organizational framework
Peng, Xianghui
;
Prybutok, Victor
;
Xie, Heng
- In:
International journal of production research
58
(
2020
)
2
,
pp. 448-466
Persistent link: https://www.econbiz.de/10012193972
Saved in:
3
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
Saved in:
4
Lean practices implementation and their relationships with operational responsiveness and company performance : an Italian study
Bevilacqua, Maurizio
;
Ciarapica, Filippo Emanuele
;
De …
- In:
International journal of production research
55
(
2017
)
3/4
,
pp. 769-794
Persistent link: https://www.econbiz.de/10011612670
Saved in:
5
Customer demand prediction of service-oriented manufacturing incorporating customer satisfaction
Cao, Jin
;
Jiang, Zhibin
;
Wang, Kangzhou
- In:
International journal of production research
54
(
2016
)
5/6
,
pp. 1303-1321
Persistent link: https://www.econbiz.de/10011495069
Saved in:
6
Relative effectiveness of the Malcolm Baldrige National Quality Award categories
Peng, Xianghui
;
Prybutok, Victor
- In:
International journal of production research
53
(
2015
)
2
,
pp. 629-647
Persistent link: https://www.econbiz.de/10010495037
Saved in:
7
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
8
Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo
;
Zhou, Haojun
;
Wu, Dong
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
Saved in:
9
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
10
Reasons for implementing certified quality systems and impact on performance : an analysis of the hotel industry
Alonso-Almeida, María del Mar
;
Rodríguez Antón, …
- In:
The service industries journal
32
(
2012
)
6
,
pp. 919-936
Persistent link: https://www.econbiz.de/10009538663
Saved in:
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