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isPartOf:"The service industries journal"
~person:"Alves, Helena"
~person:"Malhotra, Neeru"
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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affective commitment
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Alves, Helena
Malhotra, Neeru
Arasli, Huseyin
2
Guchait, Priyanko
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Jung, Hyo Sun
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Abubakar, A. Mohammed
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The service industries journal
International journal of human resource management
2
European Journal of Marketing
1
European journal of marketing : EJM
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Journal of business research : JBR
1
Market : review for marketing theory and practice
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Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
2
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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