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isPartOf:"The service industries journal"
~source:"econis"
~subject:"Kundenzufriedenheit"
~subject:"Quality management"
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Kundenzufriedenheit
Quality management
Structural equation model
29
Strukturgleichungsmodell
29
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
9
Beziehungsmarketing
7
Relationship marketing
7
Taiwan
4
Consumer behaviour
3
Gastronomie
3
Konsumentenverhalten
3
Restaurant industry
3
Arbeitsplatzwechsel
2
Beschwerdemanagement
2
Complaint management
2
Customer value
2
Gastgewerbe
2
Hospitality industry
2
Innovation adoption
2
Innovationsakzeptanz
2
International market entry
2
Internationaler Markteintritt
2
Job changing
2
Kundenwert
2
Qualitätsmanagement
2
South Korea
2
Stress
2
Südkorea
2
USA
2
United States
2
Work stress
2
2008-2009
1
Absorption
1
Agglomeration effect
1
Agglomerationseffekt
1
Arbeitsbeziehungen
1
Arbeitskräfte
1
Argentina
1
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English
10
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Kim, Wansoo
2
Ok, Chihyung
2
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Balboni, Bernardo
1
Cabeza-García, Laura
1
Canter, Deborah D.
1
Chang, Meng-lin
1
Chen, Kai-ying
1
Cheng, I-shin
1
Chih, Wen-hai
1
Faria, Nélia
1
Flórez, Marcela
1
Gwinner, Kevin Patrick
1
Hsu, Li-chun
1
Martinelli, Elisa
1
Mendes, Luís Antonio F.
1
Miguel-Dávila, José Ángel
1
Raposo, Mário
1
Rodríguez Antón, José Miguel
1
Rubio-Andrada, Luis
1
Valdunciel, Laura
1
Wang, Kai-yu
1
Wu, Dong
1
Wu, Xiaobo
1
Zhou, Haojun
1
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
International journal of productivity and quality management : IJPQM
20
Total quality management & business excellence
15
International journal of hospitality management
13
International journal of production economics
12
International journal of quality & reliability management
12
International journal of services and operations management
10
Quality management journal : QMJ
9
Tourism management : research, policies, practice
8
Asia Pacific journal of marketing and logistics
7
European journal of marketing : EJM
6
International journal of services, economics and management
6
Journal of retailing and consumer services
6
Journal of strategic marketing
6
The journal of services marketing
6
International journal of business excellence
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production research
5
Global business review
4
International journal of Indian culture and business management
4
International journal of business excellence : IJBEX
4
International journal of business information systems : IJBIS
4
Journal of business research : JBR
4
Journal of marketing management : MM
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Administrative Sciences : open access journal
3
Benchmarking : an international journal ; BIJ
3
Human systems management : HSM
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of logistics : research and applications
3
International journal of quality and service sciences
3
Journal of consumer behaviour : an international research review
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing theory and practice
3
Journal of operations management
3
Journal of travel and tourism marketing
3
Research journal of business management
3
The TQM journal : the international review of organizational improvement
3
The international journal of bank marketing : IJBM
3
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ECONIS (ZBW)
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1
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
2
User acceptance of "near field communication" mobile phone service : an investigation based on the "unified theory of acceptance and use of technology" model
Chen, Kai-ying
;
Chang, Meng-lin
- In:
The service industries journal
33
(
2013
)
6
,
pp. 609-623
Persistent link: https://www.econbiz.de/10009758756
Saved in:
3
Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo
;
Zhou, Haojun
;
Wu, Dong
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
Saved in:
4
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
5
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
6
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
7
Reasons for implementing certified quality systems and impact on performance : an analysis of the hotel industry
Alonso-Almeida, María del Mar
;
Rodríguez Antón, …
- In:
The service industries journal
32
(
2012
)
6
,
pp. 919-936
Persistent link: https://www.econbiz.de/10009538663
Saved in:
8
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
9
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
10
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
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