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isPartOf:"Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Expectations-disconfirmation theory"
~type:"article"
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Expectations-disconfirmation theory
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Journal of service theory and practice : JSTP
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Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
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