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isPartOf:"Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion"
~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"The journal of services marketing"
~person:"Poddar, Amit"
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Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
Academy of Management journal : AMJ
The journal of services marketing
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Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar
;
Poddar, Amit
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 244-255
Persistent link: https://www.econbiz.de/10010391424
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2
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
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