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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
465
Relationship marketing
465
Lieferantenmanagement
209
Supplier relationship management
209
B-to-B-Marketing
151
Business-to-business marketing
151
Consumer behaviour
103
Konsumentenverhalten
103
Customer satisfaction
68
Kundenzufriedenheit
68
Customer value
54
Kundenwert
54
Service quality
52
Salespeople
49
Verkaufspersonal
49
Marketing management
48
Marketingmanagement
48
Customer integration
45
Kundenintegration
45
Betriebliche Wertschöpfung
40
Social Web
40
Social web
40
Value creation
40
Brand management
39
Markenführung
39
Selling
39
Verkauf
39
Confidence
35
Vertrauen
35
Firm performance
33
Unternehmenserfolg
33
Business network
32
Unternehmensnetzwerk
32
Brand image
30
Markenimage
30
Internet marketing
29
Online-Marketing
29
Innovation
25
New product development
24
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English
Author
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Cadeaux, Jack
2
Miao, Li
2
Song, Hua
2
Yu, Kangkang
2
Akter, Shahriar
1
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Arslanagic-Kalajdzic, Maja
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Behera, Rajat Kumar
1
Berry, Riley
1
Bhatia, Sandhya
1
Boon Liat Cheng
1
Briggs, Elten
1
Bruhn, Manfred
1
Bush, Alan J.
1
Campbell, Colin L.
1
Casidy, Riza
1
Cham Tat Huei
1
Chan, Tommy K. H.
1
Chaudhry, Smita
1
Chen, Sandy C.
1
Choi, Hyung-Min
1
Chong, Alain Yee Loong
1
Chuang, Ning-Kuang
1
Coughlan, Joseph
1
Daugherty, Patricia J.
1
Del Chiappa, Giacomo
1
Dwivedi, Yogesh Kumar
1
Ellis-Chadwick, Fiona
1
Fam, Kim Shyan
1
Ferraro, Carla
1
Gallarza, Martina G.
1
Gemser, Gerda
1
Green, Alison
1
Han, Heesup
1
Hanks, Lydia
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of service research
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
52
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
3
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
4
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
5
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
6
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
7
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
8
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
9
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? : insights from Big data analytics
Kushwaha, Amit Kumar
;
Kumar, Prashant
;
Kar, Arpan Kumar
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 207-221
Persistent link: https://www.econbiz.de/10013206362
Saved in:
10
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
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