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language:"eng"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
484
Relationship marketing
484
Lieferantenmanagement
211
Supplier relationship management
211
B-to-B-Marketing
151
Business-to-business marketing
151
Consumer behaviour
87
Customer satisfaction
87
Konsumentenverhalten
87
Kundenzufriedenheit
87
Service quality
81
Customer value
56
Kundenwert
56
Marketing management
49
Marketingmanagement
49
Salespeople
49
Verkaufspersonal
49
Betriebliche Wertschöpfung
41
Value creation
41
Customer integration
39
Kundenintegration
39
Selling
39
Verkauf
39
Social Web
37
Social web
37
Quality management
36
Qualitätsmanagement
36
Firm performance
34
Unternehmenserfolg
34
Confidence
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Vertrauen
33
Business network
32
Unternehmensnetzwerk
32
Brand management
28
Markenführung
28
E-commerce
26
Electronic Commerce
26
Brand image
25
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25
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Collection of articles of several authors
3
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3
Konferenzbeitrag
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1
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Cadeaux, Jack
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Shahin, Arash
2
Song, Hua
2
Yu, Kangkang
2
Abdullateef, Aliyu Olayemi
1
Akter, Shahriar
1
Al-dweeri, Rami M. O. O.
1
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Arslanagic-Kalajdzic, Maja
1
Ažman, Slavko
1
Bahar, Reyhan
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Başgöze, Pınar
1
Behera, Rajat Kumar
1
Bernardo, Merce
1
Bhatia, Sandhya
1
Boakye, Kwabena G.
1
Bravi, Laura
1
Briggs, Elten
1
Bruhn, Manfred
1
Bush, Alan J.
1
Bäckström, Ingela
1
Campbell, Colin L.
1
Casidy, Riza
1
Cassia, Fabio
1
Chan, Tommy K. H.
1
Chang, Peng-Chan
1
Chang, Sue-Ting
1
Chang, Tsang-Chuan
1
Chaudhry, Smita
1
Chen, Chih Ta
1
Chen, Ching-fu
1
Chen, Hsin-i
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
81
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1
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
2
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
3
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
4
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
5
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? : insights from Big data analytics
Kushwaha, Amit Kumar
;
Kumar, Prashant
;
Kar, Arpan Kumar
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 207-221
Persistent link: https://www.econbiz.de/10013206362
Saved in:
6
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
7
The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja
;
Kadic-Maglajlic, Selma
; …
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
Saved in:
8
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
9
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
10
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
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