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language:"eng"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Total quality management & business excellence"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
176
Relationship marketing
176
Customer satisfaction
54
Kundenzufriedenheit
54
Consumer behaviour
53
Konsumentenverhalten
53
E-commerce
39
Electronic Commerce
39
Service quality
38
customer relationship management
23
customer satisfaction
19
CRM
17
Online retailing
16
Online-Handel
16
Bank
14
Social Web
14
Social web
14
Confidence
13
Data Mining
13
Data mining
13
Vertrauen
13
Knowledge management
11
Quality management
11
Qualitätsmanagement
11
Wissensmanagement
11
Customer value
10
Firm performance
10
Kundenwert
10
Marketing management
10
Marketingmanagement
10
Unternehmenserfolg
10
customer loyalty
10
Erfolgsfaktor
9
Lieferantenmanagement
9
Success factor
9
Supplier relationship management
9
service quality
9
Brand image
8
Dienstleistungssektor
8
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38
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English
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Wei, Jiahua
2
Abu Khait, Rawan
1
Agrawal, Shiv Ratan
1
Ahmad, Mansoor
1
Ahmed, Waqar
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Al-Hawari, Mohd Ahmad
1
Al-Wugayan, Adel A. A.
1
Al-nassar, Bilal Ali Yaseen
1
Albuquerque, André Philippi Gonzaga de
1
Ananda S
1
Arsalan Najmi
1
Bani-Melhem, Shaker
1
Bellamkonda, Raja Shekhar
1
Bhardwaj, Renu
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chan, Ya-Hui
1
Chang, Kuo-Chien
1
Chang, Younghoon
1
Chao, Cheng-Min
1
Chen, Chien-Chih
1
Chen, Chien-Chou
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Tser-yieth
1
Chen, Yenming J.
1
Cheng, Bor-Wen
1
Cheng, Yi-Sung
1
Chepur, Jyothi
1
Chiranjeevi, H. S.
1
Chou, Yu-Ting
1
Claver, Jimbo H.
1
Devesh, Sonal
1
Diwakaruni, Syam S.
1
Fargnoli, Mario
1
Faridahwati Mohd Shamsudin
1
Goel, Manisha
1
Gupta, Ashish
1
Haber, Nicolas
1
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International journal of electronic customer relationship management : IJECRM
Total quality management & business excellence
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
International journal of services, economics and management
19
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
2
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
3
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
4
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
5
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
6
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
7
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
8
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
9
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
10
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
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