What determines patient loyalty in health services? : an analysis to assist service quality management

Lucas Ambrósio Bezerra de Oliveira, Andre Philippi Gonzaga de Albuquerque, Raíssa Corrêa de Carvalho and Denise Dumke de Medeiros

Year of publication:	2022
Authors:	Oliveira, Lucas Ambrósio Bezerra de ; Albuquerque, André Philippi Gonzaga de ; Carvalho, Raíssa Souto Maior Corrêa de ; Medeiros, Denise Dumke de
Subject:	clustering \| discriminant analysis \| healthcare service \| patient loyalty \| Dienstleistungsqualität \| Service quality \| Patienten \| Patients \| Gesundheitsversorgung \| Health care \| Beziehungsmarketing \| Relationship marketing \| Gesundheitswesen \| Health care system \| Krankenhaus \| Hospital \| Qualitätsmanagement \| Quality management \| Kundenzufriedenheit \| Customer satisfaction \| Clusteranalyse \| Cluster analysis

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/14783363.2021.1960500 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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