Determinants of service quality in the COVID-19 times : an analysis of online shopping in Brazil
André Philippi Gonzaga de Albuquerque, Fagner José Coutinho de Melo, Lucas Ambrósio Bezerra de Oliveira, Denise Dumke de Medeiros
| Year of publication: |
2023
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|---|---|
| Authors: | Albuquerque, André Philippi Gonzaga de ; Melo, Fagner José Coutinho de ; Oliveira, Lucas Ambrósio Bezerra de ; Medeiros, Denise Dumke de |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 46.2023, 3, p. 429-447
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| Subject: | Brazil | COVID-19 | ESQUAL | online shopping | quality of service | Brasilien | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Coronavirus | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2023.134800 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014430316