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language:"eng"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Dienstleistungsqualität"
~subject:"Indien"
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Dienstleistungsqualität
Indien
Beziehungsmarketing
140
Relationship marketing
140
E-commerce
38
Electronic Commerce
38
Consumer behaviour
32
Konsumentenverhalten
32
Customer satisfaction
30
Kundenzufriedenheit
30
customer relationship management
23
Service quality
18
CRM
17
Data Mining
13
Data mining
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Online retailing
13
Online-Handel
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Social Web
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Social web
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10
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Marketingmanagement
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Wissensmanagement
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Confidence
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Vertrauen
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Erfolgsfaktor
8
Firm performance
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Mobile communications
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Mobilkommunikation
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Success factor
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Unternehmenserfolg
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customer satisfaction
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Customer value
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Iran
7
Kundenwert
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India
6
Internet marketing
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Jordan
6
Jordanien
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Sangle, Purnima S.
2
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Al-Hawari, Mohd Ahmad
1
Al-Wugayan, Adel A. A.
1
Al-nassar, Bilal Ali Yaseen
1
Arsalan Najmi
1
Awasthi, Preety
1
Bellamkonda, Raja Shekhar
1
Bhardwaj, Renu
1
Bhatnagar, Vishal
1
Chang, Younghoon
1
Chen, Chien-Chih
1
Chen, Chien-Chou
1
Chen, Tser-yieth
1
Chepur, Jyothi
1
Chiranjeevi, H. S.
1
Chou, Yu-Ting
1
Chowdhury, Sanjit Roy
1
Claver, Jimbo H.
1
Diwakaruni, Syam S.
1
Gupta, Ashish
1
Hamidy, Hamidullah
1
Hung, Jia-Yi
1
Hung, Li-Mei
1
Joukar, A.
1
Kelly, Petranka
1
Khare, Arpita
1
Kim, Yaeeun
1
Kumar, Satinder
1
Kumari, Parveen
1
Lan, Yu-Li
1
Lawlor, Jennifer
1
Mackasare, Swapnil
1
Mulvey, Michael
1
Park, Myeong-cheol
1
Rakesh, Sapna
1
Ranjan, Jayanthi
1
Sahu, G. P.
1
Seify, M.
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
187
International journal of hospitality management
116
Journal of business research : JBR
105
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
The international journal of bank marketing : IJBM
32
Journal of strategic marketing
31
Cogent business & management
30
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of service research
26
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
20
International journal of electronic marketing and retailing : IJEMR
19
International journal of services, economics and management
19
Psychology & marketing
19
International journal of productivity and quality management : IJPQM
18
International journal of business excellence
17
International journal of quality & reliability management
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
16
International journal of business excellence : IJBEX
16
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ECONIS (ZBW)
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1
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
2
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
3
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
Examining the dynamics of customer adoption of retail loyalty programmes in India
Bhardwaj, Renu
;
Soni, Pavleen
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 357-372
Persistent link: https://www.econbiz.de/10012509251
Saved in:
8
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
9
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
10
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
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