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language:"eng"
~isPartOf:"Journal of service management"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Service quality
37
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
Einzelhandel
6
Emotion
6
Innovation
6
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Undetermined
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Article
36
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1
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Article in journal
37
Aufsatz in Zeitschrift
37
Collection of articles of several authors
1
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Language
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English
Author
All
Edvardsson, Bo
3
McColl-Kennedy, Janet R.
3
Ponsignon, Frederic
2
Tronvoll, Bård
2
Witell, Lars
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Batat, Wided
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Clark, Moira K.
1
Colurcio, Maria
1
Dalla Pozza, Ilaria
1
Del Chiappa, Giacomo
1
Dong, Beibei
1
El-Manstrly, Dahlia
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Fisk, Raymond P.
1
Füller, Johann
1
Gallarza, Martina G.
1
Gazzoli, Gabriel
1
Gil Saura, Irene
1
Groth, Markus
1
Gruber, Thorsten
1
Gustafsson, Anders
1
Hall, Juliet
1
Hammedi, Wafa
1
Hancer, Murat
1
Handrich, Matthias
1
Harris, Lloyd C.
1
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Published in...
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Journal of service management
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
6
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
7
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
8
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
9
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
10
The role of proximity in omnichannel customer experience : a service logic perspective
Dalla Pozza, Ilaria
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 774-786
Persistent link: https://www.econbiz.de/10013325759
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