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language:"eng"
~person:"Bonfanti, Angelo"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
6
Konsumentenverhalten
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
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Coronavirus
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Bonfanti, Angelo
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
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Wong, IpKin Anthony
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Al-Hawary, Sulieman Ibraheem Shelash
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Bolton, Ruth N.
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Choi, Beom Joon
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Gursoy, Dogan
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Jang, Soocheong
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Jha, Subhash
6
Johnson, Lester W.
6
Kim, Wansoo
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Line, Nathaniel D.
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The TQM journal : the international review of organizational improvement
2
International journal of hospitality management
1
International journal of managerial and financial accounting
1
International journal of retail and distribution management
1
Nonprofit and voluntary sector quarterly : journal of the Association for Research on Nonprofit Organizations and Voluntary Action
1
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ECONIS (ZBW)
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1
Creating memorable shopping experiences to meet phygital customers' needs : evidence from sporting goods stores
Bonfanti, Angelo
;
Vigolo, Vania
;
Vannucci, Virginia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
13
,
pp. 81-100
Persistent link: https://www.econbiz.de/10014484188
Saved in:
2
Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
3
The effect of performance quality and customer education on attitudinal loyalty : a cross-country study of opera festival attendees
Vigolo, Vania
;
Bonfanti, Angelo
;
Brunetti, Federico
- In:
Nonprofit and voluntary sector quarterly : journal of …
48
(
2019
)
6
,
pp. 1272-1295
Persistent link: https://www.econbiz.de/10012121921
Saved in:
4
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
5
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
6
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
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