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language:"fra"
~language:"eng"
~subject:"Luxury goods"
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Search: subject_exact:"After-Sales-Management"
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Luxury goods
Customer service
2,213
Kundenservice
2,213
Dienstleistungsqualität
1,027
Service quality
1,027
Customer satisfaction
906
Kundenzufriedenheit
906
Beziehungsmarketing
901
Relationship marketing
901
Consumer behaviour
691
Konsumentenverhalten
691
Beschwerdemanagement
312
Complaint management
312
Dienstleistungssektor
228
Service industry
228
USA
176
United States
176
Emotion
172
Einzelhandel
120
Dienstleistung
119
Retail trade
119
Arbeitsverhalten
114
Work behaviour
114
Services
112
Online retailing
108
Online-Handel
108
Electronic Commerce
107
E-commerce
103
Salespeople
90
Verkaufspersonal
90
Arbeitszufriedenheit
84
Job satisfaction
84
Qualitätsmanagement
82
Quality management
80
Theorie
79
Theory
79
Customer integration
75
Kundenintegration
75
Service recovery
71
customer service
70
Bank
61
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French
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Courvoisier, François H.
1
Decker, Reinhold
1
Hartley, Stephanie
1
Li, Yuan
1
Löffler, Michael
1
McKechnie, Sally
1
Shin, Hyunju
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Tynan, Caroline
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Zorik, Kalust
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Journée de recherche en marketing horloger <8., 2013, Neuenburg, Schweiz>
1
Journée internationale du marketing horloger <17., 2013, La Chaux-de-Fonds>
1
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Editions Loisirs et Pédagogie / apprendre
1
Journal of consumer behaviour
1
Journal of marketing management : MM
1
Quantitative marketing and marketing management : marketing models and methods in theory and practice ; dedicated to Udo Wagner
1
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ECONIS (ZBW)
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1
Should a luxury brand's chatbot use emoticons? : impact on brand status
Li, Yuan
;
Shin, Hyunju
- In:
Journal of consumer behaviour
22
(
2023
)
3
,
pp. 569-581
Persistent link: https://www.econbiz.de/10014326124
Saved in:
2
Services après-vente horlogers : nouvelles exigences ; 17e journée Internationale du Marketing Horloger ; recueil des études et présentations réalisées pour la 7e Journée de Recher...
Zorik, Kalust
(
contributor
); …
-
2014
Persistent link: https://www.econbiz.de/10010501032
Saved in:
3
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
4
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
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