//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Ahlert, Martin"
~person:"Balaji, M. S."
~source:"econis"
~subject:"Cynicism"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Cynicism
Beschwerdemanagement
9
Complaint management
9
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
6
Customer satisfaction
6
Dienstleistungsqualität
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Service quality
6
Service failure
4
Viral marketing
3
Virales Marketing
3
Brand image
2
Markenimage
2
Airline
1
Airline industry
1
Arbeitszufriedenheit
1
Brand
1
Brand betrayal
1
Brand disappointment
1
Brand management
1
Brand recovery
1
Brand reputation
1
Business network
1
Coping mechanism
1
Corporate reputation
1
Customer participation
1
Deutschland
1
Emotion
1
Emotion regulation
1
Emotions
1
Exclusive offering
1
Experimental design
1
Firmenimage
1
Fluggesellschaft
1
Franchising
1
Gerechtigkeit
1
Germany
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Ahlert, Martin
Balaji, M. S.
Jha, Subhash
1
Krishnan, Balaji C.
1
Sengupta, Aditi Sarkar
1
Published in...
All
Journal of business research : JBR
1
Source
All
ECONIS (ZBW)
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->