//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Ahlert, Martin"
~person:"Ishak Ismail"
~subject:"Relationship marketing"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Beschwerdemanagement
4
Beziehungsmarketing
4
Complaint management
4
Customer satisfaction
4
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Service quality
3
Airline
2
Fluggesellschaft
2
Malaysia
2
Air transport
1
Customer service
1
Deutschland
1
Gerechtigkeit
1
Germany
1
Justice
1
Kundenservice
1
Lieferantenmanagement
1
Luftverkehr
1
Mobile communications
1
Mobilkommunikation
1
Service failure
1
Supplier relationship management
1
airline industry
1
controllability
1
loyalty
1
recovery satisfaction
1
service recovery
1
stability
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
4
Aufsatz im Buch
1
Book section
1
Language
All
English
3
German
1
Author
All
Ahlert, Martin
Ishak Ismail
Mattila, Anna S.
12
Grégoire, Yany
9
Van Vaerenbergh, Yves
7
Cai, Ruiying
6
Balaji, M. S.
5
Roschk, Holger
5
Baker, Melissa A.
4
Ding Hooi Ting
4
Evanschitzky, Heiner
4
Gelbrich, Katja
4
Jang, Soocheong
4
Ro, Heejung
4
Santos, Cristiane Pizzutti dos
4
Shin, Hyunju
4
Vázquez Casielles, Rodolfo
4
Abbasi, Amir Zaib
3
Armstrong, Christine
3
Basso, Kenny
3
Beatty, Sharon E.
3
Blut, Markus
3
Brady, Michael K.
3
Brock, Christian
3
Béal, Mathieu
3
Chen, Jing
3
Choi, Beom Joon
3
Cusin, Julien
3
Flacandji, Michaël
3
Harun, Ahasan
3
Hogreve, Jens
3
Huey Chern Boo
3
Joireman, Jeff
3
Kim, Kawon Kathy
3
Kim, Taegoo
3
Larivière, Bart
3
Lee, Gyehee
3
Pacheco, Natália Araújo
3
Poh Theng Loo
3
Rui, Huaxia
3
Sabadie, William
3
more ...
less ...
Published in...
All
Die Betriebswirtschaft : DBW
1
Journal of travel and tourism marketing
1
Management research review
1
Service business
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
2
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10009776971
Saved in:
3
Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud
;
Ishak Ismail
;
Marimuthu, Malliga
; …
- In:
Management research review
35
(
2012
)
3/4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10009534148
Saved in:
4
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->