//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Ahlert, Martin"
~person:"Ro, Heejung"
~person:"Seidel, Wolfgang"
~subject:"Gastgewerbe"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Gastgewerbe
Beschwerdemanagement
20
Complaint management
20
Beziehungsmarketing
11
Relationship marketing
11
Customer satisfaction
10
Kundenzufriedenheit
10
Kundenmanagement
8
Reklamation
8
Servicepolitik
8
Beziehungsmanagement
7
Dienstleistungsqualität
7
Service quality
7
Customer service
6
Kundenservice
6
Beschwerde
4
Consumer behaviour
4
Konsumentenverhalten
4
Kunde
4
Deutschland
3
Germany
3
Hospitality industry
3
Controlling
2
Gerechtigkeit
2
Homosexuality
2
Homosexualität
2
Justice
2
Management control
2
USA
2
United States
2
complaining behavior
2
loyalty
2
neglect
2
noncomplainers
2
Betriebliche Kennzahl
1
Business network
1
Complainers
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Dienstleistung
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Ahlert, Martin
Ro, Heejung
Seidel, Wolfgang
Huang, Zhuowei
2
Mattila, Anna S.
2
Miao, Li
2
Woodside, Arch G.
2
Akarsu, Tugra Nazlil
1
Bai, Yanzhuang
1
Bidokhti, Bahare Sabzevari
1
Butcher, Ken
1
Choi, Youngsoo
1
De Keyser, Arne
1
Ezeibe, Ndidi
1
Foroudi, Pantea
1
Fu, Xiaoxiao
1
Guchait, Priyanko
1
Kim, Hyunsu
1
Kim, Kyungmin
1
Kim, Namin
1
Koc, Erdogan
1
Lai, Pei-Chun
1
Larivière, Bart
1
Lee, Yun Lok
1
Li, Tingwu
1
Liao, Yingkai
1
Marvi, Reza
1
Nguyen Thi Truong Sa
1
Nwokorie, Edwin Chigozie
1
Olson, Eric
1
Qomariyah, Alfiyatul
1
Saghih, Amir Mohammad Fakoor
1
Sann, Raksmey
1
Sezgin, Selime
1
So, Kevin Kam Fung
1
Sparks, Beverley
1
Tosun, Petek
1
Ulgado, Francis M.
1
Uray, Nimet
1
Van Vaerenbergh, Yves
1
Wang, Chenya
1
Wang, Xingyu
1
more ...
less ...
Published in...
All
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
2
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
Saved in:
3
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->