Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Anna S. Mattila; Heejung Ro
| Year of publication: |
2008
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|---|---|
| Authors: | Mattila, Anna S. ; Ro, Heejung |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 32.2008, 1, p. 89-107
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| Subject: | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003661362